Lifts & Gifts Subscription & Gift Policy

At Lifts & Gifts, many of our subscriptions are purchased as meaningful gifts — often from adult children sending love and encouragement to a parent or grandparent in assisted living. We are honored to be part of that connection.

To ensure a smooth and predictable experience for both you and your recipient, please review the following guidelines.

Billing & Shipping Addresses

The purchaser manages the subscription.

·       The billing address belongs to the purchaser.

·       The shipping address belongs to the recipient.

All subscription management — including cancellations, payment updates, and address changes — is handled through the purchaser’s customer account.

Updating the Shipping Address

If your loved one moves rooms, changes facilities, or requires a delivery update, you may update the shipping address at any time through your customer account.

To ensure changes apply to the upcoming shipment:

·       Address updates must be completed before the monthly processing date (the 1st of the month).

·       Changes made after processing will apply to the following month’s box.

·       Once a box has shipped, we are unable to reroute or redirect it.

Lifts & Gifts is not responsible for delivery delays or issues resulting from incorrect or outdated addresses provided at checkout.

Monthly Processing & Shipping

Our boxes are curated and prepared in advance.

·       Subscription renewals are processed automatically on the 1st of each month.

·       Boxes typically ship mid-month.

·       You will receive a confirmation email when your renewal processes and again when your box ships.

Shipping times may vary slightly depending on carrier and destination.

Cancellations

You may cancel your subscription at any time through your customer account.

Cancellation requests must be completed at least 14 days before the 1st of the month to avoid being charged for the next shipment.

If a renewal has already processed, that month’s box will ship as scheduled and cannot be refunded.

If a payment fails due to an invalid or expired payment method, we may attempt to reprocess the payment or pause the subscription until a valid method is provided.

Refund Policy for Subscription Boxes & One-Time Gift Boxes

Due to the curated and time-sensitive nature of our boxes, all sales are final.

We do not offer refunds on shipped subscription boxes or one-time gift boxes.

If a product arrives damaged or defective, please contact us at katie@liftsandgifts.com within 7 days of delivery. We will gladly work with you to make it right.

Payment Disputes

If you experience a billing issue, please contact us at katie@liftsandgifts.com within 30 days.

You agree to allow us a reasonable opportunity to resolve the matter before initiating a chargeback or dispute with your bank or payment provider.

Our Promise

We understand that these subscriptions are deeply personal. Our goal is to make the process simple, reliable, and comforting — never complicated.

If you ever have questions, we are here to help at katie@liftsandgifts.com.

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